View Service Requests

This feature allows the user to view previously submitted service requests for the reserved room and, if necessary, submit a new service request.

Perform the below instructions to view or raise service requests.

Navigate to and click on the SVC button at the right-side of the screen.

The Service Requests window appears. This window lists all of the current service requests for the room, as well as their status.

Go through the below table for detailed information.

Field	Description
Category	The category of the service request. The reason selected and comments entered by the user when creating a maintenance service request will be displayed inside the Category accordion.
Service request	The name of the service request.
Status	The status of the service request.
Severity	The severity of the created request.
Time Created	Time when the service request has been raised.
Scheduled	The date and time at which the request is scheduled to be performed.
Assigned	Displays the person to whom the service request has been assigned.
Entered by	Displays the username who raised the service request.
Edit	Displays the date when the latest edit has been made.

The service requests created for the individual component rooms of a suite are displayed as separate line entries.

Completed service requests will appear under the heading Completed Services.

To raise a new request, navigate to the Request Service button at the right-corner of the screen and click on it. Housekeeping services are used to define and manage the work items needed to service rooms on the property. Most properties define the service types and schedule for housekeeping and maintenance when they set up their property.

Perform the following steps to request services:

The Request Service pop-up box will appear.

Refer to the following table and fill in the fields to create request services:

Field	Description
Area	The area is the identifier that ties rooms or public spaces together. If Room field is selected as the Area, select the Room where the service is requested.
Building	The name of the building in the property.
Room	A unique identifier of the room.
Category	The category of the housekeeping service. HK (Housekeeping) MT (Maintenance) HKG (Guest Service Request)
Service	The service type of the housekeeping service. For example, if Maintenance is selected: Electrical Heating, Ventilation, and Air Conditioning Plumbing Other
Reason	Allows users to select a reason for creating a maintenance request when the Reasons for Inventory Blocks feature setting is enabled. This field will be disabled if there are no active reasons configured. If there is only one reason available for the inventory block, the reason will be prepopulated.
Notes	The description about the service required. The description is limited to 100 characters.
Severity	The severity of the service. Minor - Low priority request that is not urgent. Normal – Default Medium priority request that may have a time limit. Urgent - Requires immediate attention.
Status	A status shows the progress of the service request. By default, the Status of service requests are automatically New. After the request is entered, the Status can be changed to reflect the progress of the request.
Set Schedule	Allows the user to set a schedule date and time for the service requested. The date can be selected from the Scheduled date calendar. The time can be entered in the input fields provided.
Resource	The resource of the service.

Click Done. The request for the service is raised successfully.

View Housekeeping Pattern

Users can view the current housekeeping pattern applied to the reservations in the Pattern tab of the Housekeeping section. This section also displays the changes made to the housekeeping pattern, housekeeping services, and housekeeping guest services of reservations in the History tab. For example, if a reservation originally had a daily stayover clean service and if the guest opted out of the service on the second night of stay, users could easily recognize the changes made to the housekeeping pattern of the reservation.

The History tab displays the following information:

Field	Description
Pattern/Service Request	Displays the following type of housekeeping service that is updated: Housekeeping Pattern: Displays the changes made to the housekeeping pattern of the reservation. By default, changes made to the housekeeping pattern is displayed at the top, above the changes made to the housekeeping service requests and housekeeping guest service requests. Housekeeping Service Request: Displays the newly created housekeeping service requests and the updates made to the existing service requests. Housekeeping Guest Service Request: Displays the newly created housekeeping guest service requests and the updates made to the existing service requests.
ID	Displays the service request ID as a hyperlink. When clicked, the Edit Services screen is displayed, where users can update the details of the service request. For housekeeping pattern updates, this field is left blank. Users can search for a record using this column.
Current Pattern	Displays the name of the latest housekeeping pattern applied to reservations. For housekeeping service requests and housekeeping guest service requests, this field is left blank.
Service Request	Displays the latest service request for the ID. For housekeeping pattern updates, this field is left blank. Users can filter and search records using this column.
Current Status	Displays the latest status of the service request. For housekeeping pattern updates, this field is left blank. Users can filter and search records using this column.
Event	Displays the following events and users can filter and search records using this column: Pattern Change: This event is displayed when the housekeeping pattern is changed from one existing pattern to another. Service Added: This event is displayed when a new service is added to the existing housekeeping pattern of the reservation. Service Update: This event is displayed when the scheduled date of a service in the housekeeping pattern of a reservation is modified. Service Removed: This event is displayed when an existing service is removed from the housekeeping pattern of a reservation. Service Request Created: This event is displayed when a new service request (housekeeping service/housekeeping guest service) is created for the reservation. Staff Assignment: This event is displayed when a staff is moved from assigned status to unassigned, or from unassigned status to assigned, for a housekeeping service/housekeeping guest service. Staff Update: This event is displayed when an assigned staff name is changed for a housekeeping service/housekeeping guest service. Status Update: This event is displayed when the status is updated for a housekeeping service/housekeeping guest service request. Severity Update: This event is displayed when the severity of the status is updated for a housekeeping service/housekeeping guest service request. Service Change: This event is displayed when the service type is changed for the requested housekeeping service/housekeeping guest service. Status Update: This event is displayed when the status of the housekeeping service/housekeeping guest service request is changed. Scheduled Date & Time Update: This event is displayed when the scheduled date or time of a housekeeping guest service request is added or updated.
Applied Date	Displays the date for which the updated event is being applied for.
From	Displays the original date of the mentioned event that is being changed.
To	Displays the modified date of the mentioned event.
Assigned To	Displays the name of the staff to whom the service request is assigned. When staff is not assigned, and for housekeeping pattern changes, this field is left empty. Users can filter and search records using this column.
Updated On	Displays the date and time of the update. This column can be sorted. Users can filter records using this column.
Updated By	Displays the username of the user who updated the service or pattern. For system updates, the username is displayed as System. Users can filter and search records using this column.

Multiple updates made to the same Pattern/Service Request are displayed inside an accordion. When collapsed, only the ID, Current Pattern, and Status details are displayed. When expanded, all the column details are displayed.

All the column details are displayed in descending order, that is, the ID that was last updated is displayed at the top and its event details are also displayed in descending order.